Refund
Refund Policy
This Refund Policy applies to the paid consultation sessions provided by GridEngine Business Finance Co., Ltd. The timeframes below are standard market-consistent durations; they are provisional and await business confirmation, so they are logged as proposed pending business confirmation. The terms that apply to a confirmed session are those sent to you in writing at confirmation.
1. Who to contact about a refund
To request a refund, cancellation or reschedule, contact us:
- Email: info@gridengine-system.digital
- Phone: +82 2-517-6042
Please include your name and the session date you are writing about.
2. Cancellation and rescheduling
| When you cancel or reschedule | What happens |
|---|---|
| More than 24 hours before the session start time | Full refund, or reschedule at no cost |
| Within 24 hours of the session start time | Session fee is payable in full; no refund |
| After a no-show (you do not attend and do not tell us in advance) | Session fee is payable in full; no refund |
3. Eligibility for a refund
A session fee is refundable in full when:
- You cancel more than 24 hours before the start time, and
- The session has not yet started, and
- No preparation work has been completed on our side beyond confirming the booking.
4. Partial refunds
A partial refund applies only where a session has been paid for in advance and is stopped partway through at our initiative (for example, a technical failure on our side). In that case we refund a pro-rata share for the time not delivered.
5. Non-refundable items
The following are not refundable:
- A session you attended in full;
- A session cancelled within 24 hours of the start time;
- A no-show;
- Preparation work already started at your request before the session date.
6. Deposits
We do not take deposits. The full session fee is invoiced after a session is confirmed and is payable in line with the terms sent to you in writing.
7. Work already started
If you ask us to begin preparation specific to your business before the session date (for example, reviewing your figures in detail ahead of time), and that work has begun, the session fee is not refundable, because the work cannot be undone.
8. Refund process
- Contact us by email or phone with your session details.
- We confirm the request and the refund amount within 3 working days.
- We issue the refund to the original payment method within 7 working days of confirmation.
9. Refund method
Refunds are issued to the original payment method you used. If that is not possible (for example, the card has expired), we arrange an alternative with you by email.
10. Exceptions
Where a refund request falls outside this policy, contact us and we will consider the circumstances fairly. Nothing in this policy limits any non-waivable consumer right you have under the laws of the Republic of Korea.
11. Questions
Any question about this policy can be directed to the representative director at the details listed in section 1.
Last reviewed: 30 September 2026.